Gift cards are available in any denomination and can be purchased online or in salon. They may be recharged by you or someone who is close to you. You may use gift card to purchase any of our services or products. Gift cards are not redeemable for cash or gratuities. Gift cards are non-transferable and are non-refundable. Gift cards must be presented at time of service. The Color Room Salon & Day Spa is not responsible for lost or misplaced gift cards.

We accept Visa, MasterCard, AMEX, Discover, AfterPay, personal check and gift cards. When writing a check a valid driver’s license is required and cannot be a starter check. Gratuities cannot be paid by credit card, debit card or gift card.

Our appointments are confirmed 48 hours in advance because we know how easy it is to forget a time slot you reserved weeks or months ago. Please understand that when you forget or miss your appointment without giving enough notice, we miss the opportunity to fill that time, and guests on our standby list miss the opportunity to receive services. Because these services are reserved for you personally, a cancellation fee will apply under the following terms:

• The 24-Hour Notice Rule: We require a minimum of 24 hours' notice for any appointment cancellations, rescheduling requests, or no-shows to keep our team members’ schedules filled and properly serve everyone.

• Short Services Fee (Under 60 Minutes): For any scheduled services under 60 minutes in duration, cancellations made with less than 24 hours' notice or no-shows will be subject to a $25 service fee charged to the card on file.

• Long Services Fee (60 Minutes or Longer): For any scheduled services reserved for 60 minutes or longer, cancellations made with less than 24 hours' notice or no-shows will be subject to a fee of $50 per hour reserved charged to the card on file.

• Non-Refundable Deposits: Any upfront deposits paid for reserved salon or spa services are completely non-refundable if the appointment is cancelled with less than 24 hours' notice or marked as a no-show.

• Repeat Cancellation Policy: After two (2) instances of less than 24 hours' notice or no-shows, Color Room Salon & Day Spa will require a 25% non-refundable deposit of all reserved services to secure any future appointment bookings.

Color Room Salon & Day Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.

Please arrive 15 minutes prior to your appointment time. Late arrivals may have a reduced service time or have to reschedule. If your appointment time is shortened you will still be charged the full amount. If you are over 15 minutes late it will be considered a no show and your card on file will be charged. A $25 service fee for services reserved less than 60 minutes. If your service duration is reserved for 60 minutes or longer and a less than 24 hour notice or no show we reserve the right to charge the card on file $50 per hour reserved.

Color Room Salon & Day Spa prides ourselves on experience and offers the best of our professional knowledge when it comes to your service. We do not offer refunds on services. However, should you have any questions or concerns in regards to your service you have received please notify us within 48 hours by calling the salon directly. We will schedule you with your original service provider to address your concerns to the best of their availability. Any adjustments after one week can result in an additional fee.

All services, gift cards, hair extensions, brushes, hair accessories and make up sales are final. We will be happy to issue store credit for any slightly used product and it must be made within 14 days from the original purchase date, with your receipt.

*Prices are subject to change. When scheduling your visit please inquire about distinct price levels. You may schedule an image profile at no charge prior to your upcoming appointment to discuss your services and pricing.