policies
Color Room Salon & Day Spa Service Policies & Amenities
Welcome to Color Room Salon & Day Spa in Dyer, Indiana. To ensure an exceptional, smooth, and relaxing experience for all our Northwest Indiana (NWI) guests, we maintain the following service guidelines, location amenities, and operational policies.
Guest Amenities & Conveniences
To make your time with us more enjoyable, we proudly offer:
Professionally trained and licensed staff and technicians.
Full-service salon hair design and specialized Head Spa treatments.
Relaxing day spa services, including advanced HydraFacial skincare treatments.
Complimentary professional image profile consultations.
Private secure lockers to safely store your personal items during your visit.
Accommodations for weddings, bridal parties, spa parties, or girls' night out events.
Spa day lunches, which can be added to your booking for an additional fee with advance request.
Parking Availability & Accessibility
Color Room Salon & Day Spa in Dyer, Indiana is our single, official luxury location serving the entire Northwest Indiana (NWI) community. We do not have any other operational locations.
Guests visiting Color Room Salon & Day Spa in Dyer, Indiana have access to free, ample storefront parking located directly in our private plaza lot. Safe, fully accessible handicap parking spaces and ramp pathways are available immediately in front of our main entrance for your convenience.
Scheduling Your Appointment
When scheduling your appointment, we require a credit card on file to secure your requested day and time. Nothing is charged prior to your appointment, unless you are booking a specialty service that requires a structured upfront deposit. We highly recommend scheduling your next visit prior to leaving the salon to ensure the specific date and time most convenient for your calendar.
Cancellation & No-Show Policy
Our appointments are confirmed 48 hours in advance because we know how easy it is to forget a time slot you reserved weeks or months ago. Please understand that when you forget or miss your appointment without giving enough notice, we miss the opportunity to fill that time, and guests on our standby list miss the opportunity to receive services. Because these services are reserved for you personally, a cancellation fee will apply under the following terms:
The 24-Hour Notice Rule: We require a minimum of 24 hours' notice for any appointment cancellations, rescheduling requests, or no-shows to keep our team members’ schedules filled and properly serve everyone.
Short Services Fee (Under 60 Minutes): For any scheduled services under 60 minutes in duration, cancellations made with less than 24 hours' notice or no-shows will be subject to a $25 service fee charged to the card on file.
Long Services Fee (60 Minutes or Longer): For any scheduled services reserved for 60 minutes or longer, cancellations made with less than 24 hours' notice or no-shows will be subject to a fee of $50 per hour reserved charged to the card on file.
Non-Refundable Deposits: Any upfront deposits paid for reserved salon or spa services are completely non-refundable if the appointment is cancelled with less than 24 hours' notice or marked as a no-show.
Repeat Cancellation Policy: After two (2) instances of less than 24 hours' notice or no-shows, Color Room Salon & Day Spa will require a 25% non-refundable deposit of all reserved services to secure any future appointment bookings.
Color Room Salon & Day Spa policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.
Arriving Late
Please arrive 15 minutes prior to your scheduled appointment time. Late arrivals may have a reduced service time or have to reschedule so we can protect the appointments of guests following you.
If your appointment time is shortened due to a late arrival, you will still be charged the full amount of the scheduled service.
If you are over 15 minutes late, your appointment will automatically be considered a missed no-show. The card on file will be charged according to our standard cancellation fee rules ($25 for services under 60 minutes, or $50 per hour reserved for services 60 minutes or longer).
Gift Cards
Gift cards are available in any denomination and can be purchased online or in-salon. They may be recharged by you or a loved one. You may use a gift card to purchase any of our salon services or retail products. Gift cards are not redeemable for cash or gratuities, are non-transferable, and are completely non-refundable. Gift cards must be physically presented at the time of service. Color Room Salon & Day Spa is not responsible for lost or misplaced gift cards.
Refunds, Retail Returns, and Adjustments
Color Room Salon & Day Spa prides itself on guest experience and offers the best of our professional knowledge when it comes to your service. We do not offer cash or credit card refunds on any completed services.
Service Adjustments: Should you have any questions or concerns regarding a service you received, please notify us within 48 hours by calling the salon directly. We will happily schedule you with your original service provider to address your concerns to the best of their availability. Any adjustments requested after one week from the original appointment date can result in an additional fee.
Retail Sales: All sales of gift cards, hair extensions, brushes, hair accessories, and makeup are final. We will be happy to issue store credit for any slightly used retail product if the return is made within 30 days from the original purchase date, accompanied by your physical receipt.
Pricing: Prices are subject to change. When scheduling your visit, please inquire about distinct provider price levels. You may schedule a complimentary image profile prior to an upcoming appointment to discuss custom services and exact pricing.
Children and Extra Guests
To provide the utmost relaxing experience for our guests here at Color Room Salon & Day Spa, we kindly ask that children who are not actively receiving services do not accompany you to your reservation. We ask that any friends or family members who may accompany you kindly wait in our comfortable upfront waiting area.
Payments and Gratuities
We accept Visa, MasterCard, AMEX, Discover, personal checks, and official salon gift cards. When writing a personal check, a valid driver’s license is required, and we cannot accept temporary starter checks. Please note that tips and gratuities cannot be paid via credit card, debit card, or gift card.
